My store is inactive and informed 'present level of risk"

[Ivy1223]

Original Email:

"Hello, 

This email is to inform you that after reviewing your information and website we have determined that your business presents a level of risk that we will be unable to support with Shopify. We know this is not ideal, however we won't be able to help with your business.The full amount of pending payouts may be held by the Processor, in accordance with Section D.3 of the Shopify Payments Terms of Service.
We, in our discretion, may elect to change the terms of the Reserve Account at any time, for any reason, based on your payment processing history or as requested by our payment processors.

Please note that for security and privacy reasons we are unable to divulge the results of our reviews and investigations. 

Thank you, 

Shopify Trust & Safety Team"

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Hi there,

My store is inactive and unable to access to my official website now.

I am a legal and compliant company that operates home furnishing department stores. I have formal legal person information and a legal person company. All the information uploaded is reasonable and legal. I don’t understand why it is said that I have violated your security assessment. You not give any results or reasons. I've also checked the voilation policy and surely I didn't voilat any policy. I still have customers and orders in there which can't fulfill and manage now, and it now lead me to a "Suspicious scam shop"..NEED HELP

Is there any department to contact or appeal my account? 

With regards,

Ivy