FROM CACHE - jp_header

RE: Issue of all the customers payments not being processed at the checkout

Hisataka
新規メンバー
7 0 0

Dear Shopify team,

I am writing to report an issue with our Shopify store. We have received a number of reports from customers that they are unable to complete payments. This is not isolated to a single customer, but is affecting all customers who attempt to make a purchase.(I have attached a screenshot that we received from one of our customers to show what comes up on the screen) Payment issue.png

 

This issue began suddenly and we are at a loss as to how to resolve it. We are experiencing significant lost opportunities as a result of this issue.

 


We would be grateful if you could provide us with a solution as soon as possible.

Best regards,

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