FROM CACHE - jp_header
このコミュニティはピアツーピアサポートに移行しました。Shopify サポートは今後、このコミュニティへのサービスを提供いたしません。これからもぜひ、他のマーチャントやパートナーとつながり、サポートし合い、経験を共有してください。 当社の行動規範に違反する行動や削除を希望するコンテンツがありましたら、引き続きご報告ください

RE: Issue of all the customers payments not being processed at the checkout

RE: Issue of all the customers payments not being processed at the checkout

Hisataka
新規メンバー
8 0 0

Dear Shopify team,

I am writing to report an issue with our Shopify store. We have received a number of reports from customers that they are unable to complete payments. This is not isolated to a single customer, but is affecting all customers who attempt to make a purchase.(I have attached a screenshot that we received from one of our customers to show what comes up on the screen) Payment issue.png

 

This issue began suddenly and we are at a loss as to how to resolve it. We are experiencing significant lost opportunities as a result of this issue.

 


We would be grateful if you could provide us with a solution as soon as possible.

Best regards,

0件の返信0