By mistake one of our employees who helped set up our store is listed on our 1099's. The IRS is reaching out to them and needs to receive corrected 1099's in the companies name and $0.00 1099's in the employees' name to clear up the tax issues they are experiencing. We have been emailing 1099 support and regular support with no response for weeks. The employee has had to request an extension due to lack of response and they will not grant another extension. If someone could help us get in touch with the appropriate team to correct this quickly it would be greatly appreciated. Support Ticket number - 21177036
Sophia here from Shopify. Welcome to the Shopify Community!
I appreciate you sharing your ticket number, and I understand the urgency in getting the 1099K information updated on your account. Ticket 21177036 is with the our Tax Support team for review. The team is handling a high volume of requests and working diligently to respond as quickly as possible. While I cannot guarantee a timeframe for the response, you will be assisted on that ticket. No further action is required from you at this time, so I encourage you to watch out for a reply on ticket 21177036.
If you have questions about anything else in the meantime, please don't hesitate to reach out to our Support team here in the Community or through the Shopify Help Center.
Sophia here from Shopify.
I appreciate your patience while you wait for a response from our Tax Support team. As mentioned above in this thread, we cannot guarantee a timeframe for response due to a high volume of requests. However, I understand how urgent these matters can be. If you have a ticket number you haven't yet received a reply on, please share it with me here so I can verify that it is open and assigned to the correct team for review. Thank you.
Thank you, @maliaefferding! I can confirm that your ticket is with the Tax Support team for review and that they will be following up with you via email as soon as they're able to.
Thank you for sharing your ticket number with me here. I can confirm that your ticket is with the Tax Support team and you will be receiving a response via email as soon as they've had a chance to review your request. The team is handling a high volume of emails and working hard to follow up with each of them as quickly as possible, though we cannot provide a timeframe for response.
There's no further action required from you at this time. You will receive a reply via email on ticket 22043951. Thank you for your patience and understanding. If there's anything else you need help with in the meantime, our Support team is here for you 24/7.