I have multiple shopify stores, usually I go into payouts > documents and I can download my 1099s. However, one of my store has no "documents" link. I confirm that we did > 20k and > 200 transactions.
What am I missing? I can't contact Shopify support anymore (they auto-responded asking for me to post in the community)
Hi, @Jackson_Cunnin2 !
Thanks for reaching out to us here. If the business qualifies for a form, you will see this by logging in as the account owner and clicking the Documents link at the top left corner of your Shopify Payments payout page (admin/payments). This can only be accessed from the account owner login since it contains sensitive information. If you still can't find it there, it is likely the business doesn't qualify for a 1099-K. For the 1099-K, we only factor in gross sales made through Shopify Payments. So, combining Shopify Payments and another gateway(PayPal) or payment method might put the shop over $20,000 and 200 transactions, but we don't factor that in. As per IRS guidelines, the 1099-K form factors in gross sales (fees, adjustments, and refunds are not deducted).
Let me know if you have any further questions!
Thanks for reaching back out about this @Jackson_Cunnin2!
I'd be happy to take a closer look into this for you. I've sent an email to the address associated with your community account. Please respond to me there so we can get you authenticated and dig into this together.
All the best!