14-day trial refund

New Member
2 0 1
Hello, today I was charged from my bank account the fee for the 30 day trial, and I was wondering if there was any way I could get a refund. I was trying to get a close my store after only getting one sale but unfortunately since I’m very new at this I couldn’t figure it out. The fee was charged today at 1:31 am. I really need this money to fulfill my order so I would appreciate any help!
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Shopify Staff
Shopify Staff
515 61 83

Hey, @DBaez!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

As this is an account specific question, I will just need to verify your account to have a closer look. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will see what I can do for you. 

 

Speak soon,

Lulu

 

Lulu | Social Care @ Shopify
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New Member
2 0 1
Okay I appreciate the help!
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