Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
As this is an account specific question, I will just need to verify your account to have a closer look. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will see what I can do for you.
Lulu | Social Care @ Shopify
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