Cancel subscription and money refund

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Tourist
4 0 1

I sign up up for shopify free trial but haven't started using it, yesterday my card got charged $29. I want to cancel the subscription and get refund. Please do this for me. 

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Shopify Staff
Shopify Staff
685 37 108

Hi, @Enilovesam!

My name is Ava, I'm one of Shopify's Advisors

Can I ask if you have closed your store yet? If you haven't, I can walk you through the process!

1. Go to the Settings in your stores Admin sidebar.
2. Next, go to Plans and permissions
3. From there, scroll down to "Pause or Cancel Store".
4. Go to "want to close your store?" and click "Close my Store"
5. Enter your password to complete the process.

Once your store is closed, I can take a closer look at your account and see if a refund is possible. We generally do not offer refunds, but I will do my best for you here! I've reached out to the email address linked to your Community Forums account here, would you be able to reply to that email? If you can, I'll be able to authenticate you as the account owner so I can look into a refund for you. You should see my email in your inbox under ticket #18974286. If you can reply to that email, we can get started!

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
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Tourist
4 0 1

I have canceled the store, I'm expecting an email from you concerning the refund.

Thank you! 

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Shopify Staff
Shopify Staff
685 37 108

No problem at all, I'm glad we could sort this out for you!

Let me know if you need anything again in the future, happy to help.

 

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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