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Hi, I was on free trial, with a selected plan, and didn't realize it had expired. I have now closed the store, can i get a refund, please. tia

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Shopify Staff
Shopify Staff
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Hi @Alexmt99,

 

Apologies for the late reply here, and thank you for getting in touch. Were you able to speak to someone from Shopify about this refund request, or are you still looking for help with this? Please let me know!

 

Kind regards,

 

Victor | Shopify Social Care

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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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hi Victor, no one has reached out so yes still looking for help on this. Can you help. Alex

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Shopify Staff
Shopify Staff
325 35 89

Hi @Alexmt99,

 

Sure thing, I can take a look at this for you. I'll need to authenticate you on the store which I can only do over email, so I'll be sending you an email to the address linked to your forums profile shortly. Please look out for that and get back to me there.

 

Kind regards,

 

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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