Cancellation Refund

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New Member
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Hi, 

I own a small store called Parcel Cases. Yesterday was my billing and today I tried to call the customer service to close the store and get a refund but I was surprised that this feature has been disabled. I would like please to get my refund of 29$ as soon as possible please.

 

 

Thank you ! 

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Shopify Staff
Shopify Staff
788 65 91

Hi @monaouazzani,

Ted here from Shopify, thanks for teaching gout to us!

I'm sorry to hear that Shopify is not working out for you, if there is anything I can do to help keep your store stay open, I’d love to help, so please let me know. To cancel your store, you would just need to:

1. Log in to the admin section of your store here
2. Click on Settings.
3. Next, click Plan and permissions.
4. From there, Scroll down to the bottom of the page and click "Close my Store". This guide will also help.

While I can't gaunentee a refund, after you close the store please let me know and I'll help authenticate the account via email and review the store in full. 

Let me know how this goes and if there is anything else I can help you with, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Staff
Shopify Staff
788 65 91

Hi @monaouazzani,

I've just sent you an email there with some more information in regards to your account if you could take a look.

Many thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I have had a Shopify account for a month now on the free trial plan I was billed for the monthly cycle an hour ago and I want to refund it because I don’t use the store and I thought I had canceled it earlier because I had no interest in taking it farther. I closed down the store not too long after. Please email me so I can get my money back.

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Shopify Staff
Shopify Staff
788 65 91

Hi @Vincent121401,

Thanks for letting me know! 

I'm sorry to hear that you've cancelled your Shopify account. If you have the time, would you be able to provide any feedback in regards to your Shopify experience? We appreciate all types of feedback!

I'm going to email you now shortly to help authenticate your account and I'll be able to review everything in full in regards to the refund. Please keep an eye out for my email and if there's anything else I can help you with I'm happy to help!

Many thanks, 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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