Change my Name and EIN number, Help please.

New Member
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I have emailed your help page on January 28th and you gave me a ticket number and said someone would be contacting me. I just received my 1099 from you and nothing has been changed. I'm in panic mode, please tell me what I need to do.

Pat Kipp

Shopify Staff
Shopify Staff
2290 243 480

This is an accepted solution.


I'm sorry to hear that there has been a delay in getting your information updated. I know our Tax team has been backed logged; however, I don't believe there is that large of a delay in hearing back. I would recommend reaching out to our support to learn the current status is of your ticket so we can get this resolved for you. 

While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Peter | Social Care @ Shopify 
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