Shopify, you really dropped ball on this. We opened the support ticket two weeks ago, and we heard back nothing.
If your support team is swamped right now, fine, it is busy tax season, we understand. However, you owe your customers to at least keep the communication channel open and provide feedbacks/updates in a timely manner. Are we expecting too much here?
This is an accepted solution.
If you believe the information provided to you on your 1099K form is incorrect, then it will require an escalation to our Tax team for further review.
To have your request escalated, you will first need to reach out to our Support. It's also important to note that due to the current tax season, there will be a delay in hearing back from our Tax team once your ticket has been escalated due to the influx of tickets they are receiving.
While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!