Count and municipal taxes not charged - only state tax

David_Wallace
New Member
1 0 0

We just opened our new store on Shopify. We set up the tax calculation as directed. Our first order was processed correctly but every order after the first the count and municipal taxes (where applicable) have not been charged.

Under SETTINGS I selected TAXES. I left the 'All taxes included' un-checked.

Under TAX RATES I clicked on UNITED STATES.

In the CALCULATING TAXES box is checked the box for 'I want to speicify taxes automatically.'

In the COUNTY, MUNICIPAL AND STATE TAXES I added a PHYSICAL PRESENCE in California using my zip code. The box shows a range of rates for COUNTY, MUNICIPAL and OTHER TAXES 0.0% - 2.5%. But the SAVE button does not activate.

We had an order this morning where the county and municipal taxes were not charged. What else do I need to do?

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Tejaswi
Shopify Partner
175 0 35

Hi David, This is a very particular and specific issue you are facing. Am sure the Shopify support can help you and walk you through the steps needed. Here' it would be difficult to visualise the selections you made and advice. Could you please contact the support team through the 24x7 live chat support. Hope this helps

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