Customer Chargeback and Reserves

New Member
1 0 0

We had a customer that states he did not receive his product and initiated a chargeback.  On that same day, it appears that other unrelated orders for other customers had their payouts withheld (in whole or partial).  How do I get a detailed accounting of which orders were affected?

Shopify Staff
Shopify Staff
1421 140 393

Hey there, @chris_sure 


Bo here from Shopify Support! 


That is an interesting question. I am sorry that this has happened to you. When you say that you had reports of other customers having their payouts withheld do you mean that the payments were not captured or that your payment provider did not pay them out to you? Are you using Shopify Payments? If so, I would like to take a closer look at this. 


I look forward to hearing from you,


Bo - Social Care @ Shopify

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78 0 5

Hello @chris_sure,

Yes, it is possible to get the chargeback for each order in a single report along with the payout details for the order.

We have pre-created payout reports, you can select any date range and export the report Instantly.

Contact us if you need help in creating reports at


Report Pundit - Instant reports and custom dashboards