Daily Sales Don't Match Payout Reports

ladyandlarder
New Member
1 0 0

 

Has anyone had success in finding a way to match the daily sales reports to the payouts? We are in California and our sales are captured in the PST time zone, but our payouts are batched in the UTC time zone (which makes no sense). Because of this, the reports never match and it's been extremely difficult to match to our bank. I've read several other threads where users have complained of the same issue.

Who has had success in troubleshooting this and what did you do? Thank you so much!  

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EdV-Bloom
New Member
3 0 0

Having the same issues- it's so frustrating! Is there no way to adjust the setting?

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Cory9
Tourist
3 0 2

Yes, I would like to know how to adjust the time for our payouts to match the time of the daily sales reports. Thank you.

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HowardW
Tourist
7 0 10

We have called several times about this and they seem to not understand what the problem is. After all the time and effort we have put into moving to this platform this issue is making us seriously consider moving to something else like Lightspeed. We are using both the POS and online solutions. If someone has an answer we are all ears! I wonder if using a different payment processor than ShopifyPayments would work...

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backyardbirder
New Member
1 0 0

I am having the same difficulties matching daily sales to deposits. Was mentioned to change time zone to EDT but am not given the option to change it when I go to settings>general>time zone.

Would really like to get some answers.

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