I'm passing orders to Shopify (backend of my store) via a 3rd party app that is not passing the VAT.
How can I edit the orders in Shopify once they are made with the wrong % ?
Shopify's general settings for taxes are correct, it's not Shopify's fault.
Somebody knows an app that allows that?
I tried 2 but the taxes field is not editable.
Nick here from Shopify.
I just want to clarify what exactly you're asking. You are currently using an app that isn't showing the VAT and you are looking to be able to edit the order to correct the VAT %? Could you also go into a little bit of detail of the wrong tax % the orders are making? That would be very useful to know what's happening and to get an idea of how to possibly rectify it.
Can I ask which app you are using that doesn't pass the VAT and the apps you have looked into to be able to edit the orders which didn't allow for the tax to be edited, please? The most relevant and popular edit order apps can be found in the app store here.
Looking forward to hearing from you.
All the best, Nick
Hey Nick, thank you for your reply.
I already checked those apps but they don't allow to edit the VAT...
I'm using the app Apptrends which passes the orders from Clickfunnels (frontend) to Shopify (backend). The orders are being passed to Shopify with 0% VAT even tho the Shopify VAT settings are set up to add a 21% VAT to all my EU orders.
Any idea how to fix this? I've tried everything...