@Victor Same question here. I got offered the Gift Card possibility today (because Shopify wants to help their shop owners, considering COVID-19..)
But tell me.. How can there still be no solution for this?! This problem has been there for all EU shop owners for more than a year now..
I passed on the feedback given here by different merchants to our internal team reviewing this measure, as per my last post, but do not have an update to provide at this time. It would seem that @Stefan_VR has found some luck with the Rise: Gift Cards & Loyalty app so I would recommend giving that a try if you're wanting to change the way taxes are charged for gift cards,
Victor | Shopify Social Care
thank you for passing on the feedback.. But since this problem has never been adressed up until now, I don't expect it to be adressed in the near future.
And the app you're referring to is a minimal monthly charge of $19.99.. So thank you Shopify for helping me out with your temporarily free use of the gift card option. Don't take this personal, but I'll forget about it all together.
Kind regards, Jochem
@Victor as @Jochem73 states, that app has a cost of almost $20,- for a feature shopify is pretending to be offering to all merchants for free during the Coronavirus outbreak. Not exactly a fair thing to make all EU sellers use an expensive app for 1 simple feature that is actually mandatory by law for sellers in an area that big. It's just sad that the only repsonse we're getting as vendors is basically 'meh, we don't care about the European market enough to cater to them properly, but we'll happily charge you for everything'.
Sadly, this is yet another thing in which Shopify is utterly failing their client base who isn't in the US or Canada.
Cheers for 'helping' us EU vendors through a crisis. Not.
@Victor I've also checked the Rise app, it does allow for VAT (tax) to be charged but it WILL also charge tax when the client redeems the gift card. Which means taxes are charged twice over the same sum.
In other words: Rise does nothing to solve the issue.
I'll chuck in my tuppenceworth here - I wholeheartedly agree with all the comments by my fellow EU partners. Having lost the best part of a morning down a VAT rabbithole, I can confirm that they are correct, and that VAT must be charged on the voucher when sold. If a client has a company accountant then it's theoretically possible to throw this over the fence at them and let them sort out who paid for what and with what, and they can sort out the VAT liability, but this is not currently shining Shopify in a kindly light: by not being (i) flexible and (ii) expedient in these matter, it appears that you are a platform willing to take a merchant's money but not provide the service one would expect of a market leader.
An urgent update on this and some action by Shopify would appear to be overdue and, yes, I know it's only been days since the last comment but given that many stores wish, and are relying, on selling gift cards to remain afloat this is a serious issue.
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