How do I retrieve tax info for a closed account?

New Member
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How do I gain access to simply download tax information/report history for a closed account/store?

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Shopify Staff
Shopify Staff
967 110 159

H, @CCBoutique,

Hank here from Shopify.
 
As this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store. Once you reply to that email, I will look into this further for you. -Hank

Hank | Social Care @ Shopify 
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New Member
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Hello @Hank  I too need my tax documents from 2018 for a closed account. I believe that my account is tied to my old email address. 

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Shopify Staff
Shopify Staff
967 110 159

Thank you for reaching out about this, @ashopowner!

What I will do is send an email attached to your forum account, however, I will only be able to authenticate your store if it matches the account owner email of the closed store.

Do not worry though, if you do not have access to that email, our live chat teams have other avenues to authenticate, that I will share with you if needed.

I will send that email shortly, and we can continue the conversation further!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi @Hank Can you please help me obtain the reports I need for 2020 for tax purposes. I have closed my store and my Shopify account. Thank you!

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Shopify Staff
Shopify Staff
967 110 159

Sure thing, @jnmoye53!

Similar to the above, I will send you an email shortly confirming the next step, and we can take a closer look at this for you and see what options are available.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi, my shopify store just got closed down. 

I need to access my 1099 tax doc for 2020. 

Can you please have that sent to me. 

Thanks

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