How do I retrieve tax info for a closed account?

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CCBoutique
New Member
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How do I gain access to simply download tax information/report history for a closed account/store?

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Hank
Shopify Staff
Shopify Staff
1081 120 170

H, @CCBoutique,

Hank here from Shopify.
 
As this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store. Once you reply to that email, I will look into this further for you. -Hank

Hank | Social Care @ Shopify 
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ashopowner
New Member
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Hello @Hank  I too need my tax documents from 2018 for a closed account. I believe that my account is tied to my old email address. 

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Hank
Shopify Staff
Shopify Staff
1081 120 170

Thank you for reaching out about this, @ashopowner!

What I will do is send an email attached to your forum account, however, I will only be able to authenticate your store if it matches the account owner email of the closed store.

Do not worry though, if you do not have access to that email, our live chat teams have other avenues to authenticate, that I will share with you if needed.

I will send that email shortly, and we can continue the conversation further!

Hank | Social Care @ Shopify 
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jnmoye53
New Member
2 0 0

Hi @Hank Can you please help me obtain the reports I need for 2020 for tax purposes. I have closed my store and my Shopify account. Thank you!

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Hank
Shopify Staff
Shopify Staff
1081 120 170

Sure thing, @jnmoye53!

Similar to the above, I will send you an email shortly confirming the next step, and we can take a closer look at this for you and see what options are available.

Hank | Social Care @ Shopify 
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TonyStore
New Member
1 0 0

Hi, my shopify store just got closed down. 

I need to access my 1099 tax doc for 2020. 

Can you please have that sent to me. 

Thanks

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Hank
Shopify Staff
Shopify Staff
1081 120 170

Thanks for reaching out about this, @TonyStore.

As your store is closed, I may be able to take a look and see if I can assist you in gaining access to your invoices. Once there is a zero balance owed on your store, there should be no issues with me assisting you with this. 

I will send you an email shortly, detailing the next steps.

Hank | Social Care @ Shopify 
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TaishaD
New Member
1 0 0

Hello,

I would like to do the same.  My account is closed and need to access reports for tax filing purposes.   Thanks for you help.  

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Hank
Shopify Staff
Shopify Staff
1081 120 170

Thanks for reaching out about this, @TaishaD.

I will certainly take a look at this for you and once the above has been met, I may be able to assist you with this query.

I will send you an email shortly with the next steps.

Hank | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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