To all requesting an EIN update:
It is not possible to remove your SSN from your account; however, your EIN can be added to the account for tax purposes. I have sent each of you an email to verify the store. You will need to respond directly to my email and not this forum reply in order to continue with the request.
As the email was sent a month ago it would be considered closed. I have sent you a new email.
This is an accepted solution.
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!