I turned off charging tax on shipping but Shopify is still including it

Highlighted
New Member
1 0 0

Screen Shot 2020-09-24 at 5.23.21 PM.png

But when customers are checking out, they are being charged tax on the subtotal and freight costs. Anyone else having this issue and successfully resolved it?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
577 51 141

Hi @lyavor,

Thank you for getting in touch with your question. Can you tell me more about these "freight costs" you've referenced, please? Are these shipping rates you've added in a shipping profile in Settings > Shipping and delivery, or are these additional costs you require customers to pay alongside shipping charges? If possible, could you potentially share here a screenshot that shows the part of an order that includes a tax charged on the shipping/ freight fees? 

Kind regards,

Victor | Shopify Social Care

 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes