Thank you for joining the Shopify community forums and also for bringing this to our attention.
I know that at this time our tax support team is dealing with a much higher then normal queue which has increased our wait times for any tax or tax form related questions quite drastically. We recognize the impact this can have your business and are working around the clock to get to all our tax related tickets.
While we don't have the ability to expedite these tickets anymore then what has already been done, please don't hesitate to reach out to our live support for an update on your ticket and to ensure it has been escalated to the correct team. Our tax team will be assisting all our merchants as soon as they can.
Thank you again for your patience.