[New Closed Beta] - Better Canadian Taxes

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Shopify Staff
Shopify Staff
52 1 4

Hi Accounting and Taxes!

I’m Brian Donohue, a product manager here at Shopify, and I work on taxes. You’ve been passionate about giving us feedback, and I think that’s awesome - so here’s your chance to help make Shopify better!

We’re looking for merchants to participate in a closed beta and give us feedback on a new potential product improvement for Shopify.

There’s some requirements for participation:

  1. You are selling in Canada.
  2. You are registered to charge sales tax in Canada (either GST, or PST).
  3. Willing to participate and give feedback on the new potential product.
  4. You understand that this is a beta test, and that there is no guarantee on quality or performance for any beta product you may test.

We’re looking for up to 20 participants, and we’ll need to cap it there. If you’d like to participate, please email canadataxbeta@shopify.com and we’ll email you back with next steps. Please include your .myshopify.com address as well.

I’ll keep this thread open for a few days, but once we reach our cap - I’ll lock it.
 

Thanks for your time!

PS - let’s keep this thread for questions around beta eligibility and participation. If you have feedback or questions about some other area of taxes, please review the help docs: https://help.shopify.com/en/manual/taxes or email support@shopify.com

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New Member
17 0 0

I upgraded to the new system at the request of a Shopify prompt on my last sign in (I am not part of the BETA) and your update removed the tax setting that I already had in place for the rest of the world.  I now have to manually set each country in a laboriously long process to make sure everyone pays the taxes.  

I sell a service that is provided in the province of Ontario to a person while they are in Ontario and by law, I am required to charge HST. To now make your system work I need to go through every single country to change the tax as a hack, pretending I ship there?

I need help ASAP.

B. Campeau

 

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Shopify Staff
Shopify Staff
52 1 4

Hi Bradley,

First of all - thank you for bringing this to our attention. I can understand how big of a pain that must have been.

We discovered a bug where our "Rest of World" zone wasn't appearing on the new taxes screen. The "Rest of World" zone still existed, but because it wasn't visible, I can understand the confusion. 

We've fixed this issue, and the "Rest of the World" zone should now be available. I regret the confusion and the extra time you had to spend setting this up again, and appreciate that you brought this to our attention!

- Brian Donohue

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