Hi Accounting and Taxes!
I’m Brian Donohue, a product manager here at Shopify, and I work on taxes. You’ve been passionate about giving us feedback, and I think that’s awesome - so here’s your chance to help make Shopify better!
We’re looking for merchants to participate in a closed beta and give us feedback on a new potential product improvement for Shopify.
There’s some requirements for participation:
We’re looking for up to 20 participants, and we’ll need to cap it there. If you’d like to participate, please email email@example.com and we’ll email you back with next steps. Please include your .myshopify.com address as well.
I’ll keep this thread open for a few days, but once we reach our cap - I’ll lock it.
Thanks for your time!
PS - let’s keep this thread for questions around beta eligibility and participation. If you have feedback or questions about some other area of taxes, please review the help docs: https://help.shopify.com/en/manual/taxes or email firstname.lastname@example.org
I upgraded to the new system at the request of a Shopify prompt on my last sign in (I am not part of the BETA) and your update removed the tax setting that I already had in place for the rest of the world. I now have to manually set each country in a laboriously long process to make sure everyone pays the taxes.
I sell a service that is provided in the province of Ontario to a person while they are in Ontario and by law, I am required to charge HST. To now make your system work I need to go through every single country to change the tax as a hack, pretending I ship there?
I need help ASAP.
First of all - thank you for bringing this to our attention. I can understand how big of a pain that must have been.
We discovered a bug where our "Rest of World" zone wasn't appearing on the new taxes screen. The "Rest of World" zone still existed, but because it wasn't visible, I can understand the confusion.
We've fixed this issue, and the "Rest of the World" zone should now be available. I regret the confusion and the extra time you had to spend setting this up again, and appreciate that you brought this to our attention!
- Brian Donohue
|7 hours ago|
|04-20-2019 02:59 PM|
|04-19-2019 01:19 AM|
|04-19-2019 01:03 AM|
|04-19-2019 09:46 PM|