Can you please make a simple check box in the tax section which, being having it checked, permits to collect VAT only for customers which are located in the same country of the shop?
I think this influences the customer behaviours, the customers say more expensive prices, which causes less sales for the shops and by consequence less transaction fees for you.
Hi @MrPorter - are you selling primarily to B2B customers?
If you are selling to B2B customers, you could think about using our customer exemptions feature. It doesn't properly determine between home VAT country or not, so it blanket exempts everyone but in the coming months we are looking to get feedback around EU VAT B2B functionality - watch for the post.
Hi @carlomat, thank you for your feedback.
If you're selling primarily to B2C customers (non-VAT registered persons), you should be applying your local VAT to all sales in the EU until you reach the distance threshold for the destination country. After this time, you register with the destination country and then apply that country's VAT rate on your sales within the destination country. Please see the resource I posted in the original post.
If you're selling primarily to B2B customers, I can see how our setup may be confusion. You could use our customer exemption functionality if you want to exempt specific VAT-registered persons from VAT.
If you have documentation to the contrary, feel free to post it - but we made this change so that merchants would be correctly sourcing and applying B2C VAT on their sales. If we gain enough feedback from the B2B selling community we will investigate further changes.
we are only selling B2B.
The solution suggested by you is not enough, we are currently excluding the customers manually as described by your solution but this requires additional daily work. In addition to that, it does not help when a new customer register an account and then try to finalise a purchase. We noticed a lot of abandonment of new customers because of this 20% more.
We tried also to change the % of VAT to set to 0 because we sell more abroad than in our country but is not possible to make this change.
Hi Donohue, I am referring to this post below. You are writing that it is a bug on your side. When will this bug be fixed?