No Invoice available for payouts

Dawn8
Tourist
12 0 2

Hi

For the last two months I have not be able to download an invoice for my payouts, it just says no document available even though there are transactions.  I am using stripe.  Any ideas?

Sorry I am not able to paste a snippet of the message here, it wont let me.

Thanks

Dawn

 

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Nick
Community Moderator
Community Moderator
3630 299 700

Hi Dawn,

Nick here from Shopify.

This might sound a bit odd, but clearing your web browser’s history/ cache could help. On the chance that it doesn’t, would you be able to clarify if you are using Shopify Payments or Stripe? You can view Shopify Payments from the admin, but if it is Stripe, you need to check the dashboard outside of Shopify.

If it is not that either, I’m thinking to send you a direct email about this, to be able to take a deeper look and perhaps get a screenshot from you to get a clearer understanding of what exactly is happening.

Kind Regards,

Nick

Nick | Community Moderator @ Shopify 
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Dawn8
Tourist
12 0 2

Hi Nick

Thanks for the reply.  I tried clearing my cache and it didnt work.  It is shopify payments that I am using which is within the admin.  I have attached a screenshot

Thanks

Dawn

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Nick
Community Moderator
Community Moderator
3630 299 700

Hi Dawn, 

Thanks for sending that over, much appreciated. Yes, that is very odd. I'm going to send you a direct email about this and then send it to one of our escalated teams for a closer look to find out why this could be happening. 

Kind Regards, 

Nick

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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