No Sales Tax Being Added to Final Price

coreygrey
New Member
1 0 0

I feel like I've done everything. I've unchecked all the "show price with tax included" boxes. I've bulk edited all my products and checked "Include taxes".  Nothing changes when I go to check out.  What is happening?? I need help ASAP.

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Sufio
Shopify Partner
114 1 43

Hi @coreygrey,

From our experience, there are three possible causes as to why taxes are missing on your orders and invoices:

  • Country tax rate is not configured properly.
  • Product is not set as taxable.
  • Customer is set as tax-exempt.

Please, check more details in our article regarding missing tax on Shopify orders and invoices. I hope it helps!

- Lenka from Sufio

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Victor
Shopify Staff
Shopify Staff
894 78 219

Hi @coreygrey,

Thanks for getting in touch with your question and I'd be happy to look into this for you. As @Sufio mentioned, there may be some incorrectly configured settings which are leading to appropriate taxes being charged at checkout.

Could you please also tell me which country you're based in? If it's the USA, can you tell me which state you are based in?

Kind regards,

Victor | Shopify Social Care

Victor | Social Care @ Shopify 
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