Not Receiving Payments from Store

New Member
1 0 0
I’m not receiving any of the money I should be getting from my store, even though my account is set up. Not sure how to fix this
Shopify Staff
Shopify Staff
900 49 160

Hey, @sb4!


It's hard to say exactly what the issue could be without looking into the store. Are you using Shopify Payments, or are you using a third-party payment provider? Could you open an order, scroll down to the order timeline and tell me if you see a successful payment line? 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution

To learn more visit the Shopify Help Center or the Shopify Blog