One payout is missing

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Tourist
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One payout scheduled on 09/23 has never arrived at my PayPal account.  Per Shopify support, the payout sent out "successfully". Per Paypal. they never saw this dollar amount originated from Shopify.  WHAT DO I DO?

 

NOTE: IT IS NOTHING TO DO WITH PAYPAL EXPRESS.  PLEASE HELP.

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Success.

Shopify Staff
Shopify Staff
457 23 54

Hey, @Casey_Morris!

 

Ava here from Shopify.

 

All payouts from Shopify Payments are deposited directly into your bank account. This is the bank account listed under Settings > Payment Providers > Manage (under Shopify Payments) > Payout details.Orders that were paid for via PayPal would go directly into your PayPal account, they would not be listed as a pending payout in your Shopify admin. Could you have a look in the bank account linked to your Shopify Payments account for any incoming funds for Sept 23rd? 

 

Let me know if you can see the funds there!

 

Ava

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