One payout is missing

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Tourist
7 0 3

One payout scheduled on 09/23 has never arrived at my PayPal account.  Per Shopify support, the payout sent out "successfully". Per Paypal. they never saw this dollar amount originated from Shopify.  WHAT DO I DO?

 

NOTE: IT IS NOTHING TO DO WITH PAYPAL EXPRESS.  PLEASE HELP.

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Success.

Shopify Staff
Shopify Staff
503 26 68

Hey, @Casey_Morris!

 

Ava here from Shopify.

 

All payouts from Shopify Payments are deposited directly into your bank account. This is the bank account listed under Settings > Payment Providers > Manage (under Shopify Payments) > Payout details.Orders that were paid for via PayPal would go directly into your PayPal account, they would not be listed as a pending payout in your Shopify admin. Could you have a look in the bank account linked to your Shopify Payments account for any incoming funds for Sept 23rd? 

 

Let me know if you can see the funds there!

 

Ava

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New Member
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Hi, the same thing happened to me, however I checked my bank account and the balance never arrived, so I am short 70.44. Can you please help me to get these funds back. 

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Shopify Staff
Shopify Staff
503 26 68

Hi there, @B888!

 

When a payout is marked as 'paid' in the Shopify admin, it means the payout has left out accounts and has been sent to your bank account. Sometimes, it can take your bank a further 24-48 hours to receive and process that payout. So while the may be marked as paid in the admin, it may take an extra day or two of those funds to appear on your bank statement. What day were you due to receive the payout? Can you still not see the funds? Also, are you using any other methods of accepting payment apart from Shopify Payments?

 

Let me know, I'm sure we can figure this out for you!

 

Ava

Social Care

Ava | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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