One payout scheduled on 09/23 has never arrived at my PayPal account. Per Shopify support, the payout sent out "successfully". Per Paypal. they never saw this dollar amount originated from Shopify. WHAT DO I DO?
NOTE: IT IS NOTHING TO DO WITH PAYPAL EXPRESS. PLEASE HELP.
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Ava here from Shopify.
All payouts from Shopify Payments are deposited directly into your bank account. This is the bank account listed under Settings > Payment Providers > Manage (under Shopify Payments) > Payout details.Orders that were paid for via PayPal would go directly into your PayPal account, they would not be listed as a pending payout in your Shopify admin. Could you have a look in the bank account linked to your Shopify Payments account for any incoming funds for Sept 23rd?
Let me know if you can see the funds there!
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