Please help me

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New Member
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I've been charged $29 for fee threshold and $13 for billing cycle. I forgot to close my store. How can I get my refund? Please somebody help me me.
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Shopify Staff
Shopify Staff
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Hey, @JovenJohnNeri!

 

Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.

 

I can have a look into this and see if you are eligible for a refund. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I can check it out for you.

 

Kind regards,

Lulu

Lulu | Social Care @ Shopify
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