Refund?? Closed store, but annual fee was charged today.

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New Member
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I was charged the annual fee today, and I immediately tried through the support to be able to change it to "paused" status, but they would only be able to give be credit if I changed the status. I've decided to close the store, because I really just can't afford to keep the store up, anymore. How soon would I receive a refund?

 

If any of you know or can help, I would really appreciate the help. Thank you so much.

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Shopify Staff
Shopify Staff
457 12 39

Hi there Rivaltiff!

 

Don here from Shopify. :)

 

I'd like to take a look at the specifics of your situation here, to see what we might be able to see.

 

If you could just send an email into support@shopify.com from the address you use to log into your store and pass me the ticket number you get for this here, we can use this to access and discuss your account securely.

 

If your store has been closed within a certain timeframe, we will be able to request a refund for you ASAP. :)

 

I look forward to hearing from you!


Regards,
Don

Don | Social Care @ Shopify
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New Member
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Hi Don!

Here is my ticket number: 12324241.

Thank you!!!
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New Member
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Hi Don,

Here is my ticket number: 12324241.

Thank you!!!!
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Shopify Staff
Shopify Staff
457 12 39

That's great!

 

I can see that ticket here and will grab it from the queue and will work with you on this from there.

 

All the best. :)

 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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