Earlier today I found out that I've been charged by shopify for the annual subscription.
I forgot that I have a trial store with a selected plan and didn't close the store.
I did not want to continue on using the store, I didn't even know that I still have the store.
I sent an email to Shopify and asked for refund but what are the chances of getting refund back?
It is not my money and I cannot afford to lose it, please help...
Aria here, I'm on the Social Care team at Shopify.
I found your email and can see you only made the payment for your annual plan three days ago. I'm going to escalate it for you to our billing team to ask if they are able to refund it for you. Please allow up to 48 hours for the escalation and they will email you to let you know what they can do.
Let me know if you need anything else. ?
Social Care Guru
|10 hours ago|
|10-16-2019 12:46 PM|
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|10-16-2019 07:39 AM|