Requesting refund from annual subscription

New Member
1 0 0

Hi guys,
Earlier today I found out that I've been charged by shopify for the annual subscription.

I forgot that I have a trial store with a selected plan and didn't close the store.

I did not want to continue on using the store, I didn't even know that I still have the store.

I sent an email to Shopify and asked for refund but what are the chances of getting refund back?

It is not my money and I cannot afford to lose it, please help...

 

Thanks

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Shopify Staff
Shopify Staff
496 13 115

Hey, Jyou!

Aria here, I'm on the Social Care team at Shopify. 

I found your email and can see you only made the payment for your annual plan three days ago. I'm going to escalate it for you to our billing team to ask if they are able to refund it for you. Please allow up to 48 hours for the escalation and they will email you to let you know what they can do. 

Let me know if you need anything else. ?

Aria
Social Care Guru
Shopify

Aria | Social Care @ Shopify
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New Member
2 0 0

Hey aria, hope all is well! I’m having the same problem as jyou above , has an email from my account come through as well? 

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New Member
2 0 0

Hey aria, hope all is well! I’m having the same problem as jyou above , has an email from my account come through as well? Shopify has charged my account leaving me with nothing .. hope to hear back from you sooon !

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Highlighted
New Member
1 0 0

Hello

 

Why i got charget for an application that i already deleted from my shopify store. I would like to ask for refund of usd 14.90 that i just got charged for using Ali review application while i already uninstalled it. How to do it ?

 

Thank you

 

Thierry

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New Member
1 0 0
I need a refund please I requested it yesterday and I really need that money to pay my phone bill
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New Member
1 0 0
Hi, I have been needing to cancel my shopify subscription for a while now and I thought I did awhile ago but I have come to see that is wasn’t canceled. I was wondering if you could please help me get the money back. I it was taking money from an account that I really needed.
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New Member
2 0 0
i was just charged $29 for my subscription but i’m planning on closing my store asap, i don’t have the funds to maintain said store, is it possible to get a refund and my store closed
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New Member
1 0 0

Hi there i have recently had the same problem, could you help me? thanks

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New Member
2 0 0

Hi, I have just quit from Shopify and I join it for few days to open a shop through it, however, all the connection to Google, Amazon and Facebook shop were failed because of violation, I'm just selling battery charger, have no clue why the product name, descriptions will have any keyword against their policy, Amazon just shows the application pending for days without any reason. after these days struggling, I give up and want the annual plan being refunded, I agree to pay a month service, but for sure not a year.

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