We have our California location correct for our business in the tax settings. Shopify is not charging county & municipal taxes for other locations in California. We have Automatic Tax Calculations set. When I look at each city, the rates are correct but they are not getting charged. Today we got an order from Sacramento and there is no county or munipal tax charged.
I know about manual overrides but to do that for every city in California? Do I have to?
Anders from the Social Care Team here. Thanks for reaching out today!
By default, you will see your State's tax rates automatically added to the County, municipal, and state taxes list in your Tax settings. If you click the percentage rate on this page, you can search what is included in the rate either by city, county or zip code.
Also, do keep in mind that you will only need to charge taxes for the state you have a physical presence in. We have more information on that HERE. Since you're operating from California, you will only need to charge taxes on customers located in California. If you were to search for Sacramento in the link above, you will see what your store's rates are for the City.
If you have more questions on that, feel free to follow back up!
i am also having same issues.
we are located in LA County.
as example of problem:
one customer in Glendale, CA (LA county) was taxed 7.25% for state and 2.25% for county.
another custome in San Bernardino, CA (San Berdo County) was taxed 7.25% for state and nothing for county or city (which should be .75%)
i currently have the "auto tax calculator" checked for our store and our city, zip filled in for the state information line.
Anders here. Thanks for the follow-up!
This tax error your experiencing sounds to be quite similar to a known issue our teams are currently working to fix. In order to properly track, and provide a solution to, this issue - I've sent you an email from our systems to create a ticket number. You can reply to that email so we can continue our support there. Subject line: "Forum Post Reply: Sales Tax Calculations".
I am also having same issues.
We are strictly an Internet seller and are located in Sonoma County (95746).
A customer in Rohnert Park, CA (Sonoma county) was taxed 7.25% for state and 0.875% for county, but not the 0.50% Rohnert Park City tax.
The Sales Tax charged should have been:
0.25% Sonoma County
0.50% Rohnert Park City
1.875% Special District
I currently have the "auto tax calculator" checked for our store and our city, zip filled in for the state information line.
After the Wayfair decision many companies are having the very same issues, since physical presence is not the only criteria to have a nexus anymore and it's tricky to set up in most marketplaces. I'd recommend you to use a software that calculate state and local sales taxes automatically such as Quaderno.
Quaderno automatically charges the right sales tax rate in every sale, updates the them when they change, and notifies you every time you surpass a sale threshold. Also, with Quaderno tax reports, tax filing is a matter of minutes not hours.
Disclaimer: I work at Quaderno. If you have any questions, please feel free t reach out. I'm happy to help.
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