Sales Tax for In Store Pick-up

Highlighted
Tourist
5 0 2
I agree! I hope they really consider this issue. I like to live chat
Shopify every now and then to remind them.
1 Like
Excursionist
13 0 1

I'll do the same! ; )

0 Likes
Shopify Partner
3 0 1

I spend a good bit of time on this with Shopify Support.  The quick summary is you need to be diligent about how you are processing the transactions.  The rule of thumb: any local transactions should be processed using ShopifyPOS. The reason is any purchase made online will always utilize the customers' address, even if local pickup is selected.  This is the direction that all the sales tax nexus is going, so it's not worth fighting.  That is, state are eliminating the condition when the purchase is made out-of-state and the customer wishes to pickup to avoid paying taxes.

 

Per my discussion with Shopify Support, in order to force the collection of tax for a local pickup transaction the alternative is to process all local transactions through ShopifyPOS.  Conversely from Shopify Online Store transactions, ShopifyPOS assumes all transactions are local in-store and therefore will charge the local sales tax.  It's not ideal, but when catch local pickup out-of-state transactions without nexus (therefore no tax collected), we politely request to the customer to refund the online sale and reprocess the purchases as a POS trx. I know this is an ugly solution, but it's the best we've discovered so far.

 

Here's also where you need to be diligent. Orders processed manually via the Shopify admin portal /web interface are STILL considered online orders even if processed onsite locally and will use the customers' address for tax nexus even if the sale was done completely onsite and never shipped.  This took us a long time to figure out. I hope it helps someone else.

0 Likes
Excursionist
13 0 1
I totally understand, but it doesn't mean I've got to like it. If I actually
still had a brick & mortar this would be much simpler, but I don't. Instead,
my nonresident customers generally place their orders online, using a code
for free shipping, and pick up on my porch from a charming vintage milk box.
(I now refuse to sit and wait for those who never come in a timely fashion.)
So, my plan remains to request they email me and I'll invoice them. If they
forget to do so, I'll cancel their order, and send an invoice, changing the
shipping address to my own so the proper tax is calculated. Just as I think
I've managed to streamline and simplify processes a wee bit, they get
complicated again. Oh yay, more time monitoring and fixing. So it goes.
0 Likes