My sales report ignores refund, says ive sold alot more then i have!
My reports, like the one on the dashboard to the right that says how much ive sold does not calculate all my refunds correct!
It seems as when doing refund to VISA/Mastercard everything seems to be reported right.
But in Sweden we have alot of customers buying with Klarna. (through the official shopify gateway solution).
When doing a refund with Klarna through Shopify admin it generates strange financial reports.
It makes another fictive sale that day and then a refund. Making the totalt 0 on the refund day?
So im blindly thinking wow what a great month of sales when we actually have 30% less money!
This sticks through months of sales so it doesnt "wait" for a completion of the refund either.
A refund shows up in the sales reports something like:
|20th March, Sold||25||800 SEK||200 SEK||1000 SEK|
|10th April, Refund||25||-800 SEK||-200 SEK||-1000 SEK|
|10th April, Sold again(!?)||25||1000 SEK||0 SEK||1000 SEK|
That makes the report think i still have 1000 SEK from the customer but i should have 0.
The only way to get the right sales figures is by looking at the payouts-report to me by "Shopify Payments".
I am guessing this is not how it should be?
Hi @Forslunds , I'm not sure what's causing this issue, but I do have an alternative solution! My company develops a profit tracker app for Shopify, BeProfit. It does A LOT of things, and among them you can track all your orders including refunds, generate\schedule reports or use pre-defined report templates. You're welcome to check it out, and I'd be happy to help if you need any assistance!