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Dear Shopify-Team, 

for our customer, we created the shop MASKENHELD24. But shopify still owns one back in the amount of  € 3,000. Why is this happening and when do our customer gets the money back. 

 

Thank you,

Best regards, 

Adelaida

 

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@MarcelSattler wrote:

Dear Shopify-Team, 

for our customer, we created the shop MASKENHELD24. But shopify still owns one back in the amount of  € 3,000. Why is this happening and when do our customer gets the money back. 

 

Thank you,

Best regards, 

Adelaida

 


Hi, Adelaida.

Sophia here from Shopify. Welcome to the Shopify Community!

Do you mean that you processed a refund for a customer, and they still haven't received the funds in their bank account or on the card they paid with? If it was a purchase made with a credit card, please note that it may take several business days (in some cases, 5-10 business days), for the funds to appear on the customer's bank or card statement after a refund was processed. You can check the order's Timeline to ensure the refund was processed, and confirm the refund date with your customer. Let me know if that helps.

Sophia | Social Care @ Shopify
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