Shopify and Account Edge Sync Issues

New Member
5 0 0

Has anyone figured out how to keep from a sync with Account Edge from deleting random portions of your product descriptions, pictures and then duplicating certain photos?  I have a problem every time we sync with Account Edge.  Descriptions get cut off at weird spots even among same products with different colors - it is very random.  Each time I have to recreate the entire product description and often the photos.  Some photos it deletes completely and others it duplicates on the back end.  Any insight would be appreciated. :) - Lisa


Shopify Staff
Shopify Staff
28 0 0

Hi Lisa! 

This sounds like something relating to our Account Edge's API is communicating with your shop. Have you contacted them already? I recommend emailing them at

Keep us posted! :)

Shopify Guru