Statement of Charges only available for 90 days - need export for entire store history

New Member
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Hello,

 

You used to be able to export your discrete statement of charges going back as far as you need - this was a CSV export with subscription charges, app charges, and shipping label charges.  Our store has been open with regular business since May of 2016.  I recently found that the custom date range is now limited to only the last 90 days.  I chatted with a "guru" and they told me that it's just not possible to get that export unless I ran reports discretely or downloaded all of the invoices.  To be frank - we're now missing a critical piece of our business data.

Why is this export now limited to only 90 days?  I can export all of our orders going back as far as I need - obviously I need our accounting data too.

 

I'd appreciate any help someone could provide with helping us get access to our accounting data again.

 

Thank you,

 

Brian

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Shopify Staff
Shopify Staff
234 15 37

Hi, Brian

Ren here from the Shopify support team. Thanks for getting in touch with your concerns. 

There was a recent change implemented that rolled back the range of data and will now only go back as far as 90 days for the sake of scalability. Moving forward, I recommend making a routine of downloading the reports for yourself once a month so you can keep a database and should you need access to anything prior to 90 days, you can reach out to the Shopify support team 24/7 and we can escalate the request to the appropriate team for you.


I hope this helps! 

 

Ren | Social team @ Shopify
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New Member
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Hi Ren7,

 

Funny you say that - I would have already downloaded a full export and kept a running table if I would have known that access to that data would be taken away.  As it was, I assumed (incorrectly) that I would have access to all of my accounting data into the future.

 

Will the support team be able to provide me with a full export so that I can start keeping my own data offline?

 

Thanks again,

 

Brian

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Shopify Staff
Shopify Staff
234 15 37

Hello, Brian

I completely understand.

I reached out to our Billing team for some insight and my understanding is that the data from your Statement of Charges can be found in your emails dating back to the time you opened your store. In the event that you no longer have access to that account or the emails weren't saved, please reach out to our Support team for further assistance. 


Ren | Social team @ Shopify
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New Member
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We are looking for an export in order to upload to a local database and a suite of accounting software.  Scraping through three and a half years of archived emails isn't going to cut it in this case.

 

We reached out to support asking for an export of our accounting data back to the beginning of our store, and the answer we got was "no".  They told us it wasn't possible, but we could go through 5+ clicks and an email export for every single bill if we really needed the data.

 

To be frank, I'm shocked at the response we received from support and the fact that Shopify would disable a function like this with no notice and no possible recourse.  This whole thing has been really disappointing and has caused us to lose trust in this platform.  What other functions are going to be taken away from the admin without notice "for scalability"?

 

It is what it is at this point...we'll deal with it one way or the other.

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