My company currently uses PayPal Payflow Pro to process all transactions from Shopify. We then export the data to Quickbooks for financial reporting. The major problem that we are having is that transactions only show up in PayPal as a lump sum. The tax and shipping are not listed as individual line items, and neither are the products. We used PPP for our Woocommerce payments before and everything from the orders was reflected within PayPal, so I know it is possible.
PayPal support has told me that they can only show the data that Shopify has sent them. Shopify support has implied that it is a problem on PayPal's end.
Has anyone else had this problem or know of a possible solution?
Hi there - our new app called Report Toaster might be able to help - https://apps.shopify,com/report-toaster. We track order transaction detail, including shipping and taxes. We also keep track of all Paypal fees incurred on each transaction. Feel free to take a look and shoot me a note here or in live chat if you need help or have questions. Thanks!