Tax is being Removed when Customer is added

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Tourist
8 1 2

I am creating a draft for customers. Tax is toggled for all items. Customer isn't toggled as exempt. I add items to the order and total shows the tax correctly. When I add the customer to the order the total adjusts and removes the tax?? 

I have tried completely deleting the customer and recreated them. It didn't fix anything. This has happened with two customers. I created a different order and customer and hers worked fine. 

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Tourist
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Happened again new customer created order/invoice. Added the customer only for the tax to go to $0?!
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Community Moderator
Community Moderator
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Hi @sparklewcupsy,

 

Nick here from Shopify. 

 

This does sound very strange. Just to clarify, this only happens when you create a draft order and then add the customer to the order? If so, a draft order should include the taxes based on your store settings and the customers shipping address as stated in the Shopify help document about this below. 

 

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You can see the full help document from here

 

Is this still happening for you? If it is an ongoing issue, it's difficult to see why this might be happening without taking a closer look. If you would like I could reach out to you directly about this to dig a little deeper as to why this might be happening. Let me know. 🙂

 

All the best, Nick

Nick | Community Moderator @ Shopify
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Tourist
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This is an accepted solution.

I was able to figure it out. I had my local tax turned on, but anyone outside of the area wasn't being taxed. I figured out how to add a tax to all areas. I think I had it set to automatic tax which wasn't working for my particular situation. 

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Community Moderator
Community Moderator
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Great to hear you figured this out @sparklewcupsy, thanks for sharing your solution with the community upon finding it.

 

Hopefully, it will help other's in the community if they run into similar situations. 

 

P.S. I saw your post was in the POS topic within the community. I was thinking it might be more appropriate within the tax section and will move it there if that's ok with you. 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I am having this same problem. I have checked all of my tax settings and cannot figure out any issues.  If the customer doesn't have a shipping address or billing address, it won't charge any tax when I add them to the order.

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Community Moderator
Community Moderator
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Hi @UnSouthernBelle,

Similar to the scenario above, could you double-check if it is only your local tax on? If it is, you might need to alter and add some other tax details. Can I also ask what country you are based in? It might be easier to help give tips and direction as the tax set up for each country is different. You can see the tax guide Shopify has in general here

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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I've noticed that if the Region field isn't filled in on the client then it doesn't add Tax. Please fix this, it is important.

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New Member
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Is it possible to set the billing address "region" as required?

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Community Moderator
Community Moderator
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Hi @Mangoprint,

There are only a few different form options you can set to be required in the checkout. I took a screenshot from my test store to show you what they are below:

Admin > Settings > Checkout > Form Options

11-11-lii9a-a38gy

Shopify has a guide for this which you can see here also. There isn't one that mentions the billing address "region" directly. Could any of the above be what you're looking for? 

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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