Taxes NOT collecting on orders over $100

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New Member
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So recently I noticed that orders over a $100 that I have free shipping set to, Shopify is not collecting taxes on the entire order.  I checked my free shipping rate, and nothing looks odd.  The products itself all have the "collect taxes" on them.  Where would this have gotten off?

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Shopify Staff
Shopify Staff
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Hey @farmhousemetals 

 

Thanks for reaching out today! In order to look into that further for you, I’ll just need to verify your account details first. I’ve just sent you an email, so if you’d like to respond there with your store’s URL then we can get started!

 

If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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New Member
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Thanks, I sent a reply email.  Hopefully can get this solved!

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New Member
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Hello Dirk, 

 

Our store is having the exact same problem. Can you please reach out to our account manager, matthew@truceclean to help us solve this? 

 

Than you very much, 

Truce Team 

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