I am a new user of the Shopify platform so would like clarify a couple of issues I am facing.
I have 2 transactions that are missing from both the Sales report and detailed Payment listing. However, these 2 transactions can be found in the Shopify Payout and we have received the money in our bank statement.
Secondly, I have 1 transaction in the month, that the Order amount, Sales and Payment amount does not match up Example: Order $100 Sales $95 Payment $95 We have received the $95 to our bank account. There is no refund/change in goods or any sort noted from the reports. There is a difference of $5 that I am unable to reconcile.