Importing data and orders from Shopify to QuickBooks is done through a third-party application. Since the information were not successfully transferred, you can contact their customer support to investigate the issue.
If you have any other questions about QuickBooks Hosting, feel free to reach out to us. Thanks.
You can use our app QuickBooks bridge to sync the client data from Shopify to QuickBooks.
Please find the URL for the app.
Do reach out to us if you have any questions. Our email id is firstname.lastname@example.org