I have a sales nexus in Barrington, Illinois. I did a test sales using a Illinois address and the sales tax is wrong. It should be 9% - not 7%. My location is Barrington, Illinois (Cook County) which is 9%. Anyone from Illinois should be charged 9%. Is there any way this can be changed? Most of my sells will be local so this is important.
Is it possible that the ship-from address for the order is in a jurisdiction with that rate? Illinois is an origin-based state meaning shopify *should* be using the ship-from tax rate. Are you on Shopify's latest Tax calculation technology that is available to new accounts?
Alex from TaxValet
Thank you for responding. I know it should be the address where my business is located/shipping from. It's 9%. I used my next-door neighbor's address and it came out at 7% which is wrong. I was able to figure out how to override the tax percentage. I am still working on my site - I'm almost ready to launch it. I did try Florida and California addresses to see what would happen and sales taxes weren't charged - I'm not sure if that's correct. Maybe it will correct itself once I launch the store.
How did you override it? I am having the same problem and shopify is NO HELP! Just excuses. I am required to collect and remit 9% because of the business district I am in and it's only collecting 8%. It used to work fine, now I hear a buch of excuses from shopify and no solutions. They want me to manually add every one of the hundreds of products a week that we add to a special collection just to override the tax. I'd need another staff member just to keep that straight, it'd cost me less to to eat the 1% (which is about $700 - $1000 a month I am losing right now) PATHETIC for such a company as shopify to be failing in this manor. Anyway, how did YOU work around it?
Here's what I did to fix the problem. You go into settings - taxes - on the top of that page is shows the American flags - collecting (edit) You select edit which brings you to a new page. Product Overrides - select add overrides. I selected Illinois entered 9%. and selected on the bottom add overrides. Do the same thing for shipping overrides. This should work - hope it helps!!!