acces to my store

ben5005
New Member
4 0 0

hello there , i have a problem situation  i don't know how contact  the store administrator for acces to my store and without this i cannot connect to my store .

i will be so glad for some help 

thaks for answers!

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June
Shopify Staff
Shopify Staff
208 75 35

Hi @ben5005,

June here from Shopify.

Can I just clarify, are you trying to get in contact with our support team? If so, you can:

  1. Visit our Help Center.
  2. Log in to your account. If for whatever reason you're unable to do so, choose "Continue without logging in". 
  3. Enter a topic in the search field.
  4. Select Get Support

Of course, if you're looking for something else entirely, please let me know so I can help however possible. 

June | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ben5005
New Member
4 0 0

 

hello june,

first i want to thank you for your answer, but i cannot contact to you without an acces And i don't know how can i contact the store administrator for access...

i am really need help with that, i would be happy if you could help me.

 

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June
Shopify Staff
Shopify Staff
208 75 35

Thanks for your reply!

Can you tell me more about what you're seeing when you visit the link I shared? 

When you say you're trying to contact the "store administrator", are you referring to the account owner? 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ben5005
New Member
4 0 0

hello june,

actually i'm not reffer to anyone,  when i'm trying to log in I get a message that there is no access to this account and in order to gain access I need to contact the store administrator.

what doe's it mean how can i do it ?

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June
Shopify Staff
Shopify Staff
208 75 35

Thanks for clarifying! It sounds like you do not have the required permissions to login to the store. Can you tell me: 

  1. Are you the Account Owner for the store? Is it possible that someone else is listed as the store's Account Owner?
  2. When was the last time you were able to successfully log in to your store?
  3. Are there any other staff members who are currently able to log in? 

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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ben5005
New Member
4 0 0

Hi June, first I'm very thankful to you about all what you do for help me .

I will  explain how much  I can and I hope you will be able to help me.

So, 

1.I am the Account Owner for the store , but I cannot log in  ceause I didn't have an acces I never succeeded log in to my account also when I've beed registered.

2.unfortunately never I can't log in...
3.It's impossible, I'm the only one who has the user information.
 

 In addition there is something I would like to clarify 

first I invited to shopify at sunday And when I registered for the site I did not have access to the store.

And how can I send you a pic and you will see what happend when I trying log in to my store ? 

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June
Shopify Staff
Shopify Staff
208 75 35

Interesting, alright thank you! 

If you've never logged in to your account, I imagine you haven't had the chance to start your account set up at all, is that correct?

If so, could you please try to create a new account and let me know if you receive an email to confirm your account? You can enter your email address here to start a brand new 14-day trial now. 

Feel free to keep me updated along the way and share any screenshots using this button: 

13-48-72261-29177

June | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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