Hank here from Shopify.
On the forum, we can certainly assist you with queries that you have, but if looking to get through to a live chat team you can contact the team here!
One thing I will advise is that in order to assist merchants faster, we’ve moved some phone conversations to online chats and email. But all available options are available via that link, for whichever preference you have!
Alternatively, if there is something that either I or the community can assist with, do not hesitate to reply here!
All the best,