need help with bank account

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New Member
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our bank account information is showing incorrectly but we are not able to change it. please help

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Shopify Staff
Shopify Staff
689 24 229

Hey, @loftonandco!

Aria here, I'm on the Social Care team at Shopify.

I'm sorry to hear your bank details are incorrect, we can certainly get that fixed for you.

I sent an email to the account owner email address. If you can reply to that, you will then be authenticated and I can escalate to our Account Integrity team for you.

Thank you!

Aria | Social Care @ Shopify
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