now closed account

at29
New Member
1 0 0

How do I gain access to simply download tax information/report history for a closed account/store?  

My shopify url was https://truess-apparel.myshopify.com

0 Likes
Finley
Shopify Staff
Shopify Staff
197 24 26

Hey @at29,

This is Finley from Shopify here. Thanks for your question!

I understand that you're looking to access your sales reports and anything else you might need to backup.

If you originally closed your store following the steps here, then we can look into providing you temporary access to your account for this information.

Keeping in mind that if the store was not closed, and instead was frozen, then upon logging into your account, you'll see the option to pay your invoice. Afterward, you will be able to access your account.

I've sent you an email to the email address you have on file for your Shopify Community account.

If you can reply to that email, we can continue our communications about the specifics of your account there.

Thanks!

Finley | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Lkbrzezicki
New Member
1 0 0

Hi! I also need my info from 2020 for a closed account. 
thanks

0 Likes