Hey, @dalemcrae. Welcome to the Community!
I completely understand the importance of this and we’re certainly able to look further into it for you. While we’re not able to provide account-specific support like this via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Help Center and log in to your account to create a support request.
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!
Hey, @dalemcrae. I agree, you do need to receive live support for this. We are unable to provide phone support here in the Community, therefore please follow the instructions in my previous post to contact us via live chat, email or phone callback through the Help Center.
Once you’ve logged in to your account through the Help Center, please enter a search topic (for example: ‘Change bank account’) as detailed in the screenshot below.
Next, since you will need to get in touch with a live Support Advisor for your particular circumstances, please scroll down past the search results and related articles, and click the green Continue button to be directed to your available support options.
All the best!