we cannot remove the 5% tax on shipping

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jonnyymiller
New Member
2 0 0

Hello, we are setting up a shopify powered grocery delivery business in British Columbia. Try as we might we can't seem to get rid of a mysterious 5% tax that is being charged to shipping. This is after making sure all four of the boxes are unchecked in the Tax Calculations section, on this page: /admin/settings/taxes

Any help would be greatly appreciated!

Thank you

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Helen
Shopify Staff
Shopify Staff
1183 155 194

This is an accepted solution.

Hello, @jonnyymillerThe mysterious tax that you speak of is most likely automatically included, due to where your store is located. 

 

Taxes are required to be charged on shipping in certain regions, such as Canada, the United States, the European Union, and the United Kingdom. Therefore, stores based in those regions that are using the automatic tax calculation, will have the applicable taxes automatically charged to their shipping rates. 

 

There’s a Help Doc on Canadian Taxes that goes into more detail about the taxes in your region; For example, in British Columbia specifically, the tax requirements on shipping are as seen below: 

 

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That being said, if you’ve spoken to a tax professional and they’ve advised that you are not required to collect the 5% tax on your shipping rates, then it may be possible to override that amount. Take a look at the Help Doc for Tax overrides and exemptions for more info about this. 

 

All the best!

Helen | Social Care @ Shopify 
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jonnyymiller
New Member
2 0 0

Hi Helen,

Thank you very much for enlightening me! We are learning as we go

Taxes have always been complex, why would they be any different here?

I will mark this as an accepted solution, and if we have anymore questions, I know who to ask!

Cheers,

- J

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Helen
Shopify Staff
Shopify Staff
1183 155 194

My pleasure, @jonnyymiller. I’m glad I was able to offer some clarification. 

 

I agree, taxes certainly can be confusing and complex. But we’re here to help connect the dots for you as best we can, so reach out again anytime. Always happy to help.

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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